Consumers have the right to expect the highest standards from firms operating within the financial services. The core values of these firms should, therefore, include acting honestly, professionally and in accordance with the best interest of the client.
Considering the above and the increased importance of conduct of business, the MFSA’s Conduct Supervisory Department oversees the way in which firms, namely those providing services in the areas of banking, insurance, investments, company service providers and trustees & other fiduciaries, design their products and services as well as the manner in which these same firms manage their relationship with consumers.
Firms which place conduct on the top of their agenda promote and support the fair, strong, efficient and transparent provision of services and increase consumer confidence. The level of trust that consumers have in financial services will also have an impact on the growth of the financial services sector.
Therefore, the high-level objectives of the MFSA in terms of conduct supervision consist of:
- setting up a regulatory framework that secures appropriate consumer protection in financial services;
- a pre-emptive supervisory regime which addresses potential or emerging risks for financial consumers;
- setting up an operational regime to strengthen the responsibilities of regulated persons in treating customers fairly.
Under this section you will find the relevant information on regulatory conduct-related requirements applicable to firms.