|Public Authority||Malta Financial Services Authority (MFSA)|
|Description of the department/directorate/entity’s structure||MFSA Structure|
|Description of the department/directorate/entity’s functions and responsibilities||MFSA Functions|
|General description of the categories of documents the department/directorate/entity holds (including exempt documents)||The Authority holds documents falling under the following main categories:
|Description of all manuals and similar types of documents which contain policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of members of the public (including bodies corporate and employees of the public authority in their personal capacity)||
Some of the information listed above is exempt from disclosure under the Freedom of Information Act (Cap. 496). Documents obtained from licence holders and persons employed by or otherwise connected with licence holders and with applicants for business in accordance with the provisions of financial services laws constitute a category of documents which is protected by the duty of professional secrecy and cannot be made public.’ As regards Documents filed in accordance with the Companies Act, it is notified that these documents are already available for public scrutiny.
|Statement of the information that needs to be available to members of the public who wish to obtain access to official documents from the public authority, which statement shall include particulars of the officer or officers to whom requests for such access should be sent||The FOI officers of the MFSA may be contacted by e-mail [email protected] or by telephone 21441155 / 25485478 / 25485196.
|Details of Internal Complaints Procedure||An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may address a complaint to the MFSA.
The complaint should be addressed to FOI Officer of the MFSA who shall bring the complaint to the attention of the Board of Management and Resources. The latter shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).
The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Authority, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.
An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications.
|Other Information||Monday to Thursday 08.00hrs to 17.00hrs;
Friday 08.00hrs to 14.00 hrs.
Accepted payment modalities: cash, cheques and credit cards.
|Public Authority Contact Details||Address: Triq l-Imdina, Zone 1, Central Business District, Birkirkara CBD 1010
Generic e-mail address: [email protected]