Consumers | Consumer Rights & Duties | What are my rights?

I am not satisfied with the service provided by my financial services provider. What are my rights?

If you are not satisfied with the service provided to you, you can:

  • Speak with your financial services provider to try to solve the situation;

  • Obtain advice from an independent source to identify the best course of action in your circumstances;

  • Lodge a complaint with your financial services provider;

  • Lodge a complaint with the Arbiter of Financial Services;

  • Take the matter to Court.