I am not satisfied with the service provided by my financial services provider. What are my rights?
If you are not satisfied with the service provided to you, you can:
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Speak with your financial services provider to try to solve the situation;
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Obtain advice from an independent source to identify the best course of action in your circumstances;
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Lodge a complaint with your financial services provider;
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Lodge a complaint with the Arbiter of Financial Services;
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Take the matter to Court.