Keeping Track of the Balance in your Account

You can keep track of the balance on your account by means of a statement. This document is sent by the bank to all account holders on an ongoing basis and referring to a specific period of time, providing clear and complete information on the account such as:

  • transactions (deposits, payments, transfers, withdrawals, etc.);

  • fees, charges and interest payed or received by you;

  • balance of the account, that is the amount of money left in the account after all credit and debit transactions have been recorded.

Depending on your bank and if you are in possession of a debit card linked to your accounts, you can request a mini-statement from the ATM – a mini-statement will give you the last few transactions on your account. If your bank offers internet banking, you can access your account and check out all the transactions on-line.

You should expect to receive an official statement of your account at least once yearly, however this can vary depending on the balance of your account. You may request your bank to send you more frequent statements (e.g. monthly or every quarter), however, you may  be charged for such additional service. Banks may also charge if you require a duplicate of a statement already received.

If, when checking your bank statement, you believe that an error has been made, write to your bank as soon as possible. Such queries should be made within 30 days from receiving the bank statement. If you are not satisfied with its reply, you should make an appointment with someone in the branch where your account is held to discuss the problem.