{"text_format":"1","workbook":"xlsx","n_sheets":9,"sheets":["Cover Sheet","Financial Innovation","Cross-border activity","Products & Marketing","Complaints","Office of the Arbiter","Online & Social presence","Branches","Additional details"],"not_rendered":{"charts":0,"images":2,"macros":1,"external_links":0,"defined_names":0,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Cover Sheet","index":0,"n_rows":29,"n_cols":5,"rows_kept":29,"cut":false,"hidden":false,"merged":[[26,1,26,2],[0,0,4,3],[23,1,23,2],[24,1,24,2],[25,1,25,2],[5,0,5,16383],[6,0,6,3]]}
[]
[]
[]
[]
[]
["Conduct-Related Data Return for Credit Institutions"]
["ISSUED FOR CONSULTATION"]
[]
[]
[null,"Licence-holder information"]
[]
[null,"Name of licence-holder",null,null,""]
[]
[null,"Licence-holder code"]
[]
[null,"Relevant reporting period"]
[]
[null,"Person confirming accuracy of information"]
[]
[null,"Designation of the person confirming accuracy of information",null,""]
[]
[null,"E-mail address of the person confirming accuracy of information",null,""]
[]
[null,"Important !"]
[null,"Kindly ensure you complete the latest version of the Return, available on the MFSA website. "]
[null,"A Guidelines document which you can consult prior to compile this Return is available on the MFSA website via "]
[null,"[LINK TO THE GUIDELINES WILL BE INCLUDED IN THE FINAL VERSION OF THE RETURN]"]
[]
[null,null,"Version 1: December 2022 [FOR CONSULTATION]"]

{"sheet":"Financial Innovation","index":1,"n_rows":54,"n_cols":10,"rows_kept":54,"cut":false,"hidden":false,"merged":[[53,12,54,12],[52,0,52,6],[53,0,53,6],[44,0,44,6],[0,0,0,7],[5,0,5,6],[7,0,7,6],[25,0,25,6],[42,0,42,6],[41,0,41,6],[24,0,24,6]]}
["Financial Innovation Survey"]
[]
["1. Does the Company offer banking products solely through digital means? ",null,null,null,null,null,null,null,null,1]
[]
["1.1 If yes, please provide more information."]
[null,null,null,null,null,null,null,null,null,1.1000000000000001]
[]
["2. Kindly indicate below whether you have used the following technologies during the reporting period. If yes, kindly include more information in the box below. (Indicate with \"X\" the technologies used)"]
[]
[null,"Use of technology"]
["Big Data Analytics / Artificial Intelligence",null,null,null,null,null,null,null,null,2]
["Blockchain/DLT (including crypto assets and DeFi)",null,null,null,null,null,null,null,null,2]
["Cloud computing",null,null,null,null,null,null,null,null,2]
["Internet of Things (IoT) (including UBI products)",null,null,null,null,null,null,null,null,2]
["Digital distribution channels",null,null,null,null,null,null,null,null,2]
["Regtech",null,null,null,null,null,null,null,null,2]
["Robo advisors",null,null,null,null,null,null,null,null,2]
["Chatbot",null,null,null,null,null,null,null,null,2]
["P2P Insurance",null,null,null,null,null,null,null,null,2]
["Biometrics (e.g. for digital identification processes)",null,null,null,null,null,null,null,null,2]
["Drones",null,null,null,null,null,null,null,null,2]
["Robo advisors",null,null,null,null,null,null,null,null,2]
["Other",null,null,null,null,null,null,null,null,2]
[]
["2.1 Please provide more information about the technologies used."]
[null,null,null,null,null,null,null,null,null,2.1]
[]
["3. Kindly indicate in which line of business new technologies have been used. Kindly include 'Yes' or 'No' as relevant."]
[]
["Savings Account",null,null,null,null,null,null,null,null,3]
["Current Account",null,null,null,null,null,null,null,null,3]
["Fixed Deposit Account",null,null,null,null,null,null,null,null,3]
["Payment accounts with Basic Features",null,null,null,null,null,null,null,null,3]
["Personal Loans",null,null,null,null,null,null,null,null,3]
["Home Loans",null,null,null,null,null,null,null,null,3]
["Credit Card",null,null,null,null,null,null,null,null,3]
["Debit Card",null,null,null,null,null,null,null,null,3]
["Overdraft",null,null,null,null,null,null,null,null,3]
["Equity Release",null,null,null,null,null,null,null,null,3]
["Other",null,null,null,null,null,null,null,null,3]
[]
["3.1 Please provide more information, if you selected \"Other\" in Question 3."]
[null,null,null,null,null,null,null,null,null,3.1]
[]
["4. Kindly indicate in which area of the value chain new technologies and business models have been used."]
[]
["Product design and development",null,null,null,null,null,null,null,null,4]
["Pricing",null,null,null,null,null,null,null,null,4]
["Sales and distribution",null,null,null,null,null,null,null,null,4]
["Post-sale services and assistance",null,null,null,null,null,null,null,null,4]
["Other",null,null,null,null,null,null,null,null,4]
[]
["4.1 Please provide information about the area of the value chain in which new technologies and business models have been used included in ' Other\"."]
[null,null,null,null,null,null,null,null,null,4.0999999999999996]

{"sheet":"Cross-border activity","index":2,"n_rows":36,"n_cols":15,"rows_kept":36,"cut":false,"hidden":false,"merged":[[0,0,0,12],[4,0,4,11],[2,0,2,11]]}
["Cross-border activity"]
[]
["Please fill in the number of retail clients that are recipients of the below sevices on a cross-border basis during the reporting quarter, per country."]
[]
["Retail Clients"]
["Residence","Total number of clients per jurisdiction","Savings Account","Current Account","Fixed Deposit Account","Payment accounts with Basic Features","Personal Loans","Home Loans","Credit Card","Debit Card","Overdraft","Equity Release"]
["Austria",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Belgium",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Bulgaria",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Croatia",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Cyprus",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Czech Republic",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Denmark",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Estonia",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Finland",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["France",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Germany",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Greece",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Hungary",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Iceland",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Ireland",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Italy",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Latvia",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Liechtenstein",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Lithuania",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Luxembourg",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Netherlands",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Norway",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Poland",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Portugal",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Romania",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Slovakia",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Slovenia",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Spain",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Sweden",null,null,null,null,null,null,null,null,null,null,null,null,null,1]
["Total",{"$f":"SUM(B7:B35)","v":0},{"$f":"SUM(C7:C35)","v":0},0,0,0,0,0,0,0,0,0,null,null,1]

{"sheet":"Products & Marketing","index":3,"n_rows":49,"n_cols":13,"rows_kept":49,"cut":false,"hidden":false,"merged":[[0,0,0,10],[21,0,21,9],[48,0,48,9],[18,0,18,9],[19,0,19,9],[36,0,36,9],[37,0,37,9]]}
["Products & Marketing Data Survey"]
[]
["1. Kindly indicate below the number of banking products provided to clients directly or indirectly during the reporting period. If the Bank did not sell any product, kindly include 0 or N/A, as applicable."]
[]
[null,"Branches","Online onboarded applications","Credit Intermediaries"]
["Savings Account",null,null,null,null,null,null,null,null,null,null,null,1]
["Current Account",null,null,null,null,null,null,null,null,null,null,null,1]
["Fixed Deposit Account",null,null,null,null,null,null,null,null,null,null,null,1]
["Payment accounts with Basic Features",null,null,null,null,null,null,null,null,null,null,null,1]
["Personal Loans",null,null,null,null,null,null,null,null,null,null,null,1]
["Home Loans",null,null,null,null,null,null,null,null,null,null,null,1]
["Credit Card",null,null,null,null,null,null,null,null,null,null,null,1]
["Debit Card",null,null,null,null,null,null,null,null,null,null,null,1]
["Overdraft",null,null,null,null,null,null,null,null,null,null,null,1]
["Equity Release",null,null,null,null,null,null,null,null,null,null,null,1]
["Other",null,null,null,null,null,null,null,null,null,null,null,1]
["Total",{"$f":"SUM(B6:B16)","v":0},{"$f":"SUM(C6:C16)","v":0},{"$f":"SUM(D6:D16)","v":0},null,null,null,null,null,null,null,null,1]
[]
["1.1 Kindly provide us with the names of and more information on the 'Other' products indicated in Question 1 above:"]
[null,null,null,null,null,null,null,null,null,null,null,null,1.1000000000000001]
[]
["2. Kindly indicate which method of communication and/or media channel are being used to promote the products mentioned in Question 1. Kindly note that all the distribution channels must be selected (mark with an \"x\" or \"N/A\" as appropriate)."]
[]
[null,"Newspaper","Facebook","Twitter","Instagram","TikTok","YouTube","LinkedIn","Emails/Newsletters to clients","Others (please specify below)"]
["Savings Account",null,null,null,null,null,null,null,null,null,null,null,2]
["Current Account",null,null,null,null,null,null,null,null,null,null,null,2]
["Fixed Deposit Account",null,null,null,null,null,null,null,null,null,null,null,2]
["Payment accounts with Basic Features",null,null,null,null,null,null,null,null,null,null,null,2]
["Personal Loans",null,null,null,null,null,null,null,null,null,null,null,2]
["Home Loans",null,null,null,null,null,null,null,null,null,null,null,2]
["Credit Card",null,null,null,null,null,null,null,null,null,null,null,2]
["Debit Card",null,null,null,null,null,null,null,null,null,null,null,2]
["Overdraft",null,null,null,null,null,null,null,null,null,null,null,2]
["Equity Release",null,null,null,null,null,null,null,null,null,null,null,2]
["Other",null,null,null,null,null,null,null,null,null,null,null,2]
[]
["2.1. Kindly provide us with the name of the product and/or the name of the method of communication and/or media channel if ‘Other' field was chosen in question 2 above."]
[null,null,null,null,null,null,null,null,null,null,null,null,2.1]
[]
["3. Kindly indicate how the Bank communicates to clients changes in relation to products and/or services (e.g. changes in T&C) (Select \"X\" where relevant)"]
[]
["Physical mail",null,null,null,null,null,null,null,null,null,null,null,3]
["Telephone",null,null,null,null,null,null,null,null,null,null,null,3]
["Email",null,null,null,null,null,null,null,null,null,null,null,3]
["SMS",null,null,null,null,null,null,null,null,null,null,null,3]
["Other",null,null,null,null,null,null,null,null,null,null,null,3]
[]
["3.1 Please provide information if  \"Other\" was indicated in the question 3. "]
[null,null,null,null,null,null,null,null,null,null,null,null,3.1]

{"sheet":"Complaints","index":4,"n_rows":36,"n_cols":10,"rows_kept":36,"cut":false,"hidden":false,"merged":[[0,0,0,7],[35,1,35,6],[4,1,4,4],[15,1,15,6],[17,1,17,6],[21,1,21,4],[21,0,22,0],[4,0,5,0],[19,0,19,5],[2,0,2,5],[3,0,3,5]]}
["Complaints Survey"]
[]
["1. Number of complaints by complaint cause and by country received during the reporting period.  Kindly include '0' if no complaints were received during the reporting period."]
[]
["Number of Complaints by cause","Number of New Complaints received during the current reporting quarter"]
[null,"From clients residing in Malta","From clients residing in EU/EEA outside Malta. Please also include the complaints received from clients serviced by EU/EEA branches","From clients residing in the rest of the world (excluding EU/EEA)","Total number of complaints received during the current reporting period","Number of Unresolved Complaints from the previous reporting quarters","Number of complaints referred to the Office of the Arbiter for Financial Services during the reporting period"]
["Sales",null,null,null,{"$f":"SUM(B7:D7)","v":0},null,null,null,null,1]
["Claims handling process",null,null,null,{"$f":"SUM(B8:D8)","v":0},null,null,null,null,1]
["Commission and charges",null,null,null,0,null,null,null,null,1]
["General admin/customer services",null,null,null,0,null,null,null,null,1]
["Quality or lack of information provided to the client",null,null,null,0,null,null,null,null,1]
["Communication between the Company and the customer",null,null,null,0,null,null,null,null,1]
["Issues with the automated platform (e.g. home/mobile banking, ATM)",null,null,null,{"$f":"SUM(B13:D13)","v":0},null,null,null,null,1]
["Other (please specify in comments section below)",null,null,null,0,null,null,null,null,1]
["Total",{"$f":"SUM(B7:B14)","v":0},0,0,0,0,0,null,null,1]
["Please provide information on all of the complaints reported under \"Other\" or \"None of the above\" and include any relevant information that can help explain the numbers.",null,null,null,null,null,null,null,null,1]
[]
["Kindly indicate the 3 countries (outside Malta) from where the highest number of complaints were received during the reporting period. ",null,null,null,null,null,null,null,null,1]
[]
["2. Number of complaints by banking product and by country received during the reporting period. Kindly include '0' if no complaints were received during the reporting period."]
[]
["Number of Complaints by product","Number of New Complaints received during the current reporting quarter"]
[null,"From clients residing in Malta","From clients residing in EU/EEA outside Malta. Please also include the complaints received from clients serviced by EU/EEA branches","From clients residing in the rest of the world (excluding EU/EEA)","Total number of complaints received during the current reporting period","Number of Unresolved Complaints from the previous reporting quarters","Number of complaints referred to the Office of the Arbiter for Financial Services during the reporting period"]
["Savings Account",null,null,null,{"$f":"SUM(B24:D24)","v":0},null,null,null,null,2]
["Current Account",null,null,null,0,null,null,null,null,2]
["Fixed Deposit Account",null,null,null,0,null,null,null,null,2]
["Payment accounts with Basic Features",null,null,null,0,null,null,null,null,2]
["Personal Loans",null,null,null,0,null,null,null,null,2]
["Home Loans",null,null,null,0,null,null,null,null,2]
["Credit Card",null,null,null,0,null,null,null,null,2]
["Debit Card",null,null,null,0,null,null,null,null,2]
["Overdraft",null,null,null,0,null,null,null,null,2]
["Equity Release",null,null,null,0,null,null,null,null,2]
["Other banking products",null,null,null,0,null,null,null,null,2]
["Total",{"$f":"SUM(B24:B33)","v":0},0,0,0,0,0,null,null,2]
["Please provide information on the \"Other investment products/funds\" and include any relevant information that can help explain the numbers",null,null,null,null,null,null,null,null,2]

{"sheet":"Office of the Arbiter","index":5,"n_rows":57,"n_cols":13,"rows_kept":57,"cut":false,"hidden":false,"merged":[[10,2,10,4],[0,0,1,10],[6,2,6,4],[7,2,7,4],[8,2,8,4],[9,2,9,4],[22,2,22,4],[11,2,11,4],[12,2,12,4],[13,2,13,4],[14,2,14,4],[15,2,15,4],[16,2,16,4],[17,2,17,4],[18,2,18,4],[19,2,19,4],[20,2,20,4],[21,2,21,4],[34,2,34,4],[23,2,23,4],[24,2,24,4],[25,2,25,4],[26,2,26,4],[27,2,27,4],[28,2,28,4],[29,2,29,4],[30,2,30,4],[31,2,31,4],[32,2,32,4],[33,2,33,4],[46,2,46,4],[35,2,35,4],[36,2,36,4],[37,2,37,4],[38,2,38,4],[39,2,39,4],[40,2,40,4],[41,2,41,4],[42,2,42,4],[43,2,43,4],[44,2,44,4],[45,2,45,4],[53,2,53,4],[54,2,54,4],[55,2,55,4],[56,2,56,4],[47,2,47,4],[48,2,48,4],[49,2,49,4],[50,2,50,4],[51,2,51,4],[52,2,52,4]]}
["Office of the Arbiter for Financial Services Survey"]
[]
[]
[null,null,"Please provide details of the",null,{"$f":"Complaints!G15","v":0},"complaints referred to the Office of the Financial Services Arbiter in the table below."]
[null,null,"In addition please also provide details of unresolved complaints (pending from previous quarters, during current year) referred to the Office of the Financial Services Arbiter and which were resolved during the reporting quarter.  "]
[]
[null,"Complaint Number","Date of Referral to the Arbiter",null,null,"Details of the Nature of the Complaint (including details of the Complainant)","Resolved / Unresolved (during the current reporting quarter)","Manner of Resolution","Details of Resolution (including any decisions taken by the Office of the Financial Services Arbiter and/or of any settlement agreement between the parties)","Appeals lodged from Arbiters decision","Details of any appeals lodged"]
[null,{"$f":"1","v":1},null,null,null,null,null,null,null,null,null,null,1]
[null,{"$f":"SUM(B8+1)","v":2},null,null,null,null,null,null,null,null,null,null,1]
[null,3,null,null,null,null,null,null,null,null,null,null,1]
[null,4,null,null,null,null,null,null,null,null,null,null,1]
[null,5,null,null,null,null,null,null,null,null,null,null,1]
[null,6,null,null,null,null,null,null,null,null,null,null,1]
[null,7,null,null,null,null,null,null,null,null,"`",null,1]
[null,8,null,null,null,null,null,null,null,null,null,null,1]
[null,9,null,null,null,null,null,null,null,null,null,null,1]
[null,10,null,null,null,null,null,null,null,null,null,null,1]
[null,11,null,null,null,null,null,null,null,null,null,null,1]
[null,12,null,null,null,null,null,null,null,null,null,null,1]
[null,13,null,null,null,null,null,null,null,null,null,null,1]
[null,14,null,null,null,null,null,null,null,null,null,null,1]
[null,15,null,null,null,null,null,null,null,null,null,null,1]
[null,16,null,null,null,null,null,null,null,null,null,null,1]
[null,17,null,null,null,null,null,null,null,null,null,null,1]
[null,18,null,null,null,null,null,null,null,null,null,null,1]
[null,19,null,null,null,null,null,null,null,null,null,null,1]
[null,20,null,null,null,null,null,null,null,null,null,null,1]
[null,21,null,null,null,null,null,null,null,null,null,null,1]
[null,22,null,null,null,null,null,null,null,null,null,null,1]
[null,23,null,null,null,null,null,null,null,null,null,null,1]
[null,24,null,null,null,null,null,null,null,null,null,null,1]
[null,25,null,null,null,null,null,null,null,null,null,null,1]
[null,26,null,null,null,null,null,null,null,null,null,null,1]
[null,27,null,null,null,null,null,null,null,null,null,null,1]
[null,28,null,null,null,null,null,null,null,null,null,null,1]
[null,29,null,null,null,null,null,null,null,null,null,null,1]
[null,30,null,null,null,null,null,null,null,null,null,null,1]
[null,31,null,null,null,null,null,null,null,null,null,null,1]
[null,32,null,null,null,null,null,null,null,null,null,null,1]
[null,33,null,null,null,null,null,null,null,null,null,null,1]
[null,{"$f":"SUM(B40+1)","v":34},null,null,null,null,null,null,null,null,null,null,1]
[null,35,null,null,null,null,null,null,null,null,null,null,1]
[null,36,null,null,null,null,null,null,null,null,null,null,1]
[null,37,null,null,null,null,null,null,null,null,null,null,1]
[null,38,null,null,null,null,null,null,null,null,null,null,1]
[null,39,null,null,null,null,null,null,null,null,null,null,1]
[null,40,null,null,null,null,null,null,null,null,null,null,1]
[null,41,null,null,null,null,null,null,null,null,null,null,1]
[null,42,null,null,null,null,null,null,null,null,null,null,1]
[null,43,null,null,null,null,null,null,null,null,null,null,1]
[null,44,null,null,null,null,null,null,null,null,null,null,1]
[null,45,null,null,null,null,null,null,null,null,null,null,1]
[null,46,null,null,null,null,null,null,null,null,null,null,1]
[null,47,null,null,null,null,null,null,null,null,null,null,1]
[null,48,null,null,null,null,null,null,null,null,null,null,1]
[null,49,null,null,null,null,null,null,null,null,null,null,1]
[null,50,null,null,null,null,null,null,null,null,null,null,1]

{"sheet":"Online & Social presence","index":6,"n_rows":54,"n_cols":15,"rows_kept":54,"cut":false,"hidden":false,"merged":[[0,0,1,13],[5,0,5,12],[31,0,31,12]]}
["Online & Social media Presence"]
[]
[]
["Website"]
[]
["1. Kindly disclose the up-to-date firm’s website link(s) which are utilised to provide information to clients and potential clients about the firm’s products and services.  Furthermore, kindly indicate the identified jurisdiction and target audience (e.g. specific category of clients) which the website(s) is/are intended for."]
[]
[null,"Link",null,"Target audience",null,"Jurisdiction(s)",null,"Language(s) used"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,1]
[]
["Social media"]
[]
["2. Kindly disclose the up-to-date firm’s links to any social media pages.  Social media includes but is not limited to: websites, microblogs (e.g. Twitter), social and professional networks (such as Facebook and LinkedIn), forums, image and video-sharing platforms (YouTube, Instagram, TikTok). Furthermore, kindly indicate the identified jurisdiction and target audience (e.g. specific category of clients) which the disclosed social media pages are intended for."]
[]
[null,"Link",null,"Social media",null,"Target audience",null,"Jurisdiction(s)",null,"Language(s) used"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,2]

{"sheet":"Branches","index":7,"n_rows":38,"n_cols":10,"rows_kept":38,"cut":false,"hidden":false,"merged":[[0,0,0,7],[2,0,2,6]]}
["Branches"]
[]
["Kindly indicate the required information in relation to the branches in Malta and in the rest of EU/EEA. "]
[]
["Jurisdiction",null,"Number of employees",null,"Number of ATMs",null,"Number of deposit machines"]
["Malta",null,null,null,null,null,null,null,null,1]
[]
["Austria",null,null,null,null,null,null,null,null,1]
["Belgium",null,null,null,null,null,null,null,null,1]
["Bulgaria",null,null,null,null,null,null,null,null,1]
["Croatia",null,null,null,null,null,null,null,null,1]
["Cyprus",null,null,null,null,null,null,null,null,1]
["Czech Republic",null,null,null,null,null,null,null,null,1]
["Denmark",null,null,null,null,null,null,null,null,1]
["Estonia",null,null,null,null,null,null,null,null,1]
["Finland",null,null,null,null,null,null,null,null,1]
["France",null,null,null,null,null,null,null,null,1]
["Germany",null,null,null,null,null,null,null,null,1]
["Greece",null,null,null,null,null,null,null,null,1]
["Hungary",null,null,null,null,null,null,null,null,1]
["Iceland",null,null,null,null,null,null,null,null,1]
["Ireland",null,null,null,null,null,null,null,null,1]
["Italy",null,null,null,null,null,null,null,null,1]
["Latvia",null,null,null,null,null,null,null,null,1]
["Liechtenstein",null,null,null,null,null,null,null,null,1]
["Lithuania",null,null,null,null,null,null,null,null,1]
["Luxembourg",null,null,null,null,null,null,null,null,1]
["Netherlands",null,null,null,null,null,null,null,null,1]
["Norway",null,null,null,null,null,null,null,null,1]
["Poland",null,null,null,null,null,null,null,null,1]
["Portugal",null,null,null,null,null,null,null,null,1]
["Romania",null,null,null,null,null,null,null,null,1]
["Slovakia",null,null,null,null,null,null,null,null,1]
["Slovenia",null,null,null,null,null,null,null,null,1]
["Spain",null,null,null,null,null,null,null,null,1]
["Sweden",null,null,null,null,null,null,null,null,1]
[]
["Total",null,{"$f":"SUM(C8:C36,C6)","v":0},null,{"$f":"SUM(E8:E36,E6)","v":0},null,{"$f":"SUM(G8:G36,G6)","v":0},null,null,1]

{"sheet":"Additional details","index":8,"n_rows":242,"n_cols":12,"rows_kept":242,"cut":false,"hidden":false,"merged":[[4,0,4,8],[10,0,10,8],[0,0,0,8],[2,0,2,8]]}
["Additional details "]
[null,null,null,null,null,null,null,null,null,null,null,"Afghanistan"]
["Number of clients",null,null,null,null,null,null,null,null,null,null,"Albania"]
[null,null,null,null,null,null,null,null,null,null,null,"Algeria"]
["1. Kindly indicate below the number of clients and the Value of deposits at the end of the reporting period. \nKindly note that rows 30-35 should also be filled in manually. ",null,null,null,null,null,null,null,null,null,null,"Andorra"]
[null,null,null,null,null,null,null,null,null,null,null,"Angola"]
[null,null,null,"Resident in Malta",null,"Resident in the rest of EU/EEA",null,"Resident in the rest of the world",null,null,null,"Antigua and Barbuda"]
[null,"Number of retail clients",null,null,null,null,null,null,null,null,1,"Argentina"]
[null,"Value of deposits",null,null,null,null,null,null,null,null,1,"Armenia"]
[null,null,null,null,null,null,null,null,null,null,null,"Azerbaijan"]
["1.1 If you have serviced clients in jurisdictions located outside the EU/EEA, kindly indicate the jurisdictions and the number of clients resident in the rest of world as reported in Question 1.  ",null,null,null,null,null,null,null,null,null,null,"Bahrain"]
[null,null,null,null,null,null,null,null,null,null,null,"Bangladesh"]
[null,null,null,"Jurisdiction in the rest of the world",null,"Total number of retail clients",null,null,null,null,null,"Barbados"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Belarus"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Belize"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Benin"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Bhutan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Bolivia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Bosnia and Herzegovina"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Botswana"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Brazil"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Brunei"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Burkina Faso"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Burundi"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Cabo Verde"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Cambodia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Cameroon"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Canada"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Central African Republic"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Chad"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Channel Islands"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Chile"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"China"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Colombia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Comoros"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Congo"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Costa Rica"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Côte d'Ivoire"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Cuba"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Djibouti"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Dominica"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Dominican Republic"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"DR Congo"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Ecuador"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Egypt"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"El Salvador"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Equatorial Guinea"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Eritrea"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Eswatini"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Ethiopia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Faeroe Islands"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"French Guiana"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Gabon"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Gambia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Georgia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Ghana"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Gibraltar"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Grenada"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Guatemala"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Guinea"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Guinea-Bissau"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Guyana"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Haiti"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Holy See"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Honduras"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Hong Kong"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"India"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Indonesia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Iran"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Iraq"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Isle of Man"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Israel"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Jamaica"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Japan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Jordan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Kazakhstan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Kenya"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Kuwait"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Kyrgyzstan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Laos"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Lebanon"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Lesotho"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Liberia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Libya"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Macao"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Madagascar"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Malawi"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Malaysia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Maldives"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Mali"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Mauritania"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Mauritius"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Mayotte"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Mexico"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Moldova"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Monaco"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Mongolia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Montenegro"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Morocco"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Mozambique"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Myanmar"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Namibia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Nepal"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Nicaragua"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Niger"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Nigeria"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"North Korea"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"North Macedonia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Oman"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Pakistan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Panama"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Paraguay"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Peru"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Philippines"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Qatar"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Réunion"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Russia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Rwanda"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Saint Helena"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Saint Kitts and Nevis"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Saint Lucia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Saint Vincent and the Grenadines"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"San Marino"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Sao Tome & Principe"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Saudi Arabia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Senegal"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Serbia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Seychelles"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Sierra Leone"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Singapore"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Somalia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"South Africa"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"South Korea"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"South Sudan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Sri Lanka"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"State of Palestine"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Sudan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Suriname"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Switzerland"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Syria"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Taiwan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Tajikistan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Tanzania"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Thailand"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"The Bahamas"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Timor-Leste"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Togo"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Trinidad and Tobago"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Tunisia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Turkey"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Turkmenistan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Uganda"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Ukraine"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"United Arab Emirates"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"United Kingdom"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"United States"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Uruguay"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Uzbekistan"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Venezuela"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Vietnam"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Western Sahara"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Yemen"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Zambia"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001,"Zimbabwe"]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001]
[null,null,null,null,null,null,null,null,null,null,1.1000000000000001]
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