About Conduct Supervision
The Conduct Supervision Function oversees the way in which firms, namely those providing services in the areas of banking, insurance, investments, design their products and services as well as the manner in which these same firms manage their relationship with consumers. The Function ensures that consumers of financial services are treated fairly, honestly and professionally by regulated entities. The ultimate objectives of this function is to set up a regulatory framework that secures appropriate consumer protection in financial services. The Function also enacts a pre-emptive supervisory regime which addresses potential or emerging risks for financial services consumers, together with an operational regime to strengthen the responsibilities of regulated persons in treating customers fairly. The Conduct Supervision Function is also responsible for consumer awareness and education.