Campaigns and Client Relations Officer

within Communications

VIEW JOB DETAILS

Campaigns and Client Relations Officer

within Communications

VIEW JOB DETAILS

  • Grade:

    8

  • Type:

    Indefinite

  • Job code:

    COMM/002/2022

  • Team:

    Communications

About Communications

Acting as the central point of contact for the Authority, the Communications function handles all internal and external communications for the MFSA. The team promotes the Authority's work through media relations, community outreach initiatives, as well as digital platforms including website management, internal and industry newsletters, and social media. The function is also the designated brand guardian of the MFSA, managing its reputation and image on the various online and offline platforms.

The Comms Team communicates the MFSA's strategy through various channels and some of their responsibilities include generating content for the website and social media pages, the publication of the MFSA's annual report and NewsHub – the Authority's e-newsletter, and the management of internal communications through Team Talk, SnapComms, the Intranet and the organisation of Town Hall Meetings. The team also handles media relations, Freedom of Information requests, and organises events and webinars, and rolls out consumer education campaigns related to financial services.

The Role

The Campaigns and Client Relations Officer in Grade 8 will be involved in the following:

Technical duties:

  • Acting as the main point of contact for external stakeholders when it comes to the Authority's provision of information
  • Building a culture of service excellence through timely and effective communication with stakeholders
  • Handling enquiries received from consumers and corporate clients via phone calls or post (mail)
  • Handling of enquiries/comments/complaints received via digital platforms, including but not limited to email and social media
  • Actively seek to revise template replies as necessary, and generate new templates based on the exigencies of the Authority and reflecting latest developments
  • Compiling and analysing reports on enquiries received, including response rates and timeliness
  • Assisting with online and offline campaigns related to consumer education, employer branding, supervisory updates, launch of publications, internal communications and any other initiatives undertaken by the Authority, liaising closely with the rest of team members within Communications and other MFSA functions.
  • Contributing to the production of campaign deliverables through design, photography, videography and editing, using the appropriate digital tools and software.
  • Supporting the implementation of campaigns and updates through uploads on the Authority's digital platforms such as website, intranet portal and social media pages, as well as circulation of e-shots.
  • Compiling campaign performance reports
  • Supporting with the planning, organisation and administration of MFSA and FSA events (webinars/in-person/hybrid)
  • Keeping Standard and Detailed Operating Procedures related to their line of work up-to-date

 

Interpersonal duties:

  • Able to handle communications with external parties and provide excellent customer service
  • Maintain good relations with key people from the various functions within the MFSA

 

Other duties:

  • To handle any other duties as assigned by the Head of Function, depending on the exigencies of the Communications Function

 

About You

We are looking for a candidate with a solid academic background in Marketing/Communications, preferably also with experience in customer service/client relations. Familiarity with design software tools and camera use will be considered an asset.

The role calls for an academic qualification in a relevant field of study at National Qualification Framework level 6 or better duly certified by the Maltese Qualification Recognition Information Centre (MQRIC) or a widely recognised professional qualification at a comparable level.

Soft Skills Required

  • good project management skills
  • ability to multi-task and to meet strict deadlines
  • excellent communication skills
  • good analytical and presentation skills
  • a flair for design and an eye for detail
  • ability to work within a team
  • ability to organise, prioritise and deal with a broad range of tasks
  • excellent command of English and Maltese, both spoken and written.

If you do not have the necessary academic or professional qualification, but you have at least five (5) years of relevant experience within a relevant field, we would still be interested to speak with you.

How to apply

or query further information

Candidates are to forward a copy of their Curriculum Vitae (C.V.) and an accompanying covering letter providing the motivation for the application to [email protected]

Other Important Information

The MFSA is an Equal Opportunities Employer as certified by the NCPE (National Commission for the Protection of Equality) and is committed to a policy of equal opportunity in all aspects of employment and will take care to avoid any form of discrimination in its recruitment procedures. The MFSA reserves the right to withdraw this call at any time and not to select any of the Candidates.

It is the responsibility of applicants in possession of qualifications awarded by Universities and other similar institutions outside Malta to produce a recognition statement on comparability of qualifications issued by the Malta Qualifications Recognition Information Centre (MQRIC). Applicants should do so preferably at application stage or otherwise at the preliminary interview should an applicant be selected for such interview. Details can be obtained by accessing the National Commission for Further and Higher Education website on www.ncfhe.gov.mt under MQRIC heading.

The MFSA shall ensure that any processing of personal data is in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Data Protection Act (Chapter 586 of the Laws of Malta) and any other relevant European Union and national law. For further details, you may refer to the Data Protection Policy on the MFSA webpage www.mfsa.mt.

Candidates are to note that the submission of any false statement/s or omission, even if unintended, may lead to the cancellation of their application and may render the candidate's appointment liable to termination.

Furthermore, please note that candidates may be asked to submit any documentation in support of the information provided, including but not limited to, proof of qualifications and Police Conduct Certificates

Public Call no: 209/2022